Privacy Policy
Last Updated: September 7, 2025
1. Introduction
Welcome to GenioGuide. We respect your privacy and are committed to protecting your personal data.
This privacy policy explains how we collect, use, disclose, and safeguard your information when you use
our services.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy,
please do not access our services.
2. Information We Collect
2.1. Personal Data
We may collect the following types of personal information:
- Identity Data: first name, last name, username or similar identifier
- Contact Data: email address
- Technical Data: internet protocol (IP) address, browser type and version, time zone setting and
location, browser plug-in types and versions, operating system and platform
- Usage Data: information about how you use our website and services
- Marketing and Communications Data: your preferences in receiving marketing from us and your
communication preferences
2.2. Location Data
With your consent, we collect location data to provide location-specific audio guides. You can enable or
disable location services when you use our service at any time, through your device settings.
2.3. Audio Preferences and History
We collect information about your audio guide preferences, interests, and listening history to
personalize and improve your experience.
2.4. Information Automatically Collected
We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information). However, it may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, and location.
The information we collect includes:
- Log and Usage Data: Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services. We record this in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings. It also includes information about your activity in the Services such as date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take.
- Device Data: Information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this may include your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
2.5. Sensitive Information
We do not process sensitive information.
2.6. Payment Data
We may collect data necessary to process your payment if you choose to make purchases. This includes your payment instrument number and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice here: https://stripe.com/privacy.
2.7. Social Media Login Data
We may provide you with the option to register with us using your existing social media account details, like your Facebook, Google, Microsoft, or other social media account. If you choose to register in this way, we will collect certain profile information about you from the social media provider.
2.8. Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide and maintain our service
- To personalize your audio guide experience
- To notify you about changes to our service
- To provide customer support
- To gather analysis or valuable information to improve our service
- To monitor the usage of our service
- To detect, prevent and address technical issues
- To provide you with news, special offers and general information about other services we offer
3.1. Legal Bases for Processing
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on to process your personal information. We may rely on the following legal bases:
- Consent: We may process your information if you have given us permission to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract: We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights. For example, we may process your personal information to develop and display personalized advertising content, analyze how our Services are used to improve them, or diagnose problems and prevent fraudulent activities.
- Legal Obligations: We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with law enforcement, exercise or defend our legal rights, or disclose your information as evidence in litigation.
- Vital Interests: We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
4. Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this
privacy policy.
We will retain and use your personal data to the extent necessary to comply with our legal obligations,
resolve disputes, and enforce our legal agreements and policies.
5. Data Transfer
Your information, including personal data, may be transferred to — and maintained on — computers located
outside of your state, province,
country or other governmental jurisdiction where the data protection laws may differ from those in your
jurisdiction.
If you are located outside Germany and choose to provide information to us, please note that we transfer
the data,
including personal data, to Germany and process it there.
6. Your Data Protection Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal
data:
- Right to Access: You have the right to request copies of your personal data.
- Right to Rectification: You have the right to request that we correct any
information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data,
under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the
processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of
your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data
that we have collected to another organization, or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us at info@genio.guide.
7. Children's Privacy
Our services are not intended for use by children under the age of 16 without parental consent.
We do not knowingly collect personally identifiable information from children under 16.
If you are a parent or guardian and you are aware that your child has provided us with personal data,
please contact us so that we can take necessary actions.
Please note that you can exercise your right to request the deletion of your personal data at any time by deleting your account yourself in the account settings.
8. Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new
privacy policy on this page
and updating the "last updated" date at the top of this privacy policy.
You are advised to review this privacy policy periodically for any changes. Changes to this privacy
policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this privacy policy, please contact us at: