Last Updated: September 7, 2025
Welcome to GenioGuide. These Terms of Service ("Terms") govern your use of our website and services offered by GenioGuide GmbH ("we," "us," or "our").
By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of the terms, you may not access the service.
Our audio guide service is designed to provide personalized audio experiences based on your preferences and location. You may use our services only as permitted by these terms and any applicable law, regulation, or generally accepted practices in the relevant jurisdictions.
To access certain features of our service, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. You agree not to disclose your password to any third party and to immediately notify us of any unauthorized use of your account.
Our service allows you to access audio guides, maps, and other materials ("Content"). The Content is owned by us or our licensors and is protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to use our service and to access the Content solely for your personal, non-commercial purposes.
You may not:
Our service may allow you to submit, upload, publish or otherwise make available content such as reviews, comments, and feedback ("User Content"). By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content.
You are solely responsible for the User Content that you post and represent and warrant that you have the right to post such User Content and that it does not violate the privacy rights, publicity rights, copyright, contractual rights, or any other rights of any person or entity.
Some parts of our service are billed on a subscription basis. You will be billed in advance on a recurring basis, depending on the type of subscription plan you select.
We may offer a free trial of our subscription service. At the end of the free trial period, we will automatically charge the payment method you provided, unless you cancel your subscription before the end of the trial period.
You may cancel your subscription at any time through your account settings or by contacting our customer support team. All payments are non-refundable, and there are no refunds or credits for partially used periods.
In no event shall GenioGuide, its directors, employees, partners, agents, suppliers, or affiliates be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
These Terms shall be governed by the laws of Germany, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "last updated" date at the top of this page.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.
If you have any questions about these Terms, please contact us at: